"At the start of this process, I had the mistaken impression that our main reason for engaging your services was to secure a more favorable interest rate. While the interest rate is important, I now understand and appreciate all of the additional value you and your team have provided. Thanks for your hard work and diligence. Yes, we are excited to move on to the next phase and we are grateful for all of your help in getting us here. We really couldn’t have done it without you."